Development Support & Maintenance

Software Maintenance and Support Services

  • bannerweb-mainEnhanced Security
  • bannerweb-mainBug Fixing
  • bannerweb-mainBackup & Migration
  • bannerweb-mainSpeed Optimisation
  • bannerweb-mainImproved Web App Performance
  • bannerweb-mainProactive Issue Monitoring
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  • 600+

    In-House Web/App Developers

  • 70%

    Average Savings on Development Costs

  • 14K+

    Websites Developed in last 2 decades

Partnered with Startups and Fortune 500 Companies

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Multi-tier Software Support Services

Support and Maintenance Development Services

If you're looking to extend the lifecycle of your software while keeping it aligned with your evolving business goals, having a dependable IT maintenance and support service is essential. Below are the key services we offer to help you achieve just that.

Upgrades & patches

We evaluate your software to identify required updates and security fixes, and swiftly apply them to your codebase. This process includes compatibility checks, code refinement, and ensuring that your application continues to operate smoothly without disruptions.

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Integration support

Our support team can guide you through the entire process of planning, designing, integrating, and launching new functional features into your existing software. We also provide API integration to ensure smooth communication and peak performance, especially for older or legacy solutions.

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Proactive Security Optimisation

Our development team builds advanced solutions to safeguard your software from both identified vulnerabilities and unexpected cyber attacks. By combining our expertise with cutting-edge, AI-powered security audit tools, we deliver end-to-end risk management, to prevent data breaches and system failures.

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Application support & maintenance

As your trusted partner in software maintenance, we provide application optimisation services covering everything from boosting performance and enhancing functionality to scaling architecture as needed. Our goal is to keep your application valuable and engaging for users while reducing your operational effort and costs.

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Disaster recovery strategy implementation

For maximum software resilience, we develop comprehensive, automated disaster recovery plans. These detailed strategies are designed to drastically minimise risks and downtime, which are critical for continuous business operations. We also implement preventive measures to protect your data from unexpected loss.

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Troubleshooting and root cause analysis

If your software isn't running as it should, simply contact us. We'll conduct a thorough audit of your software code and test all functionalities to pinpoint the exact root cause of any issue. Our goal is to eliminate problems efficiently, and we'll re-test everything to guarantee your system works exactly as intended.

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Technologies We Use

Technology Stack

Here are the technologies and tools we use for delivering software solutions that accelerate digital transformation.

AndroidiOSReact Native
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Why Choose Us

Your Trusted Partner for Application Development & Maintenance Services

We help you tackle industry-specific challenges and align technology with your business goals. This ensures your systems are resilient, adaptable, and ready to scale seamlessly for whatever tomorrow brings.

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Client-Centric Collaboration

Your unique goals remain our priority. We deliver tailored modernisation solutions by working closely with your team, maintaining transparent communication, and providing regular updates. This approach leads to measurable, business-driven outcomes, ensuring alignment.

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Modernisation Expertise

Our expertise spans multi-cloud environments, managed databases, DevSecOps, AI/ML, and Quality Engineering. This allows us to build scalable, future-ready applications that boost your agility, optimise performance, and truly empower growth.

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Industry-specific Solutions

We address distinct challenges within sectors like FinTech, HealthTech, Retail, and Manufacturing. By delivering customised solutions, we help ensure your operations meet compliance standards, improve efficiency, and gain a significant competitive edge.

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Proactive Maintenance

We offer comprehensive monitoring for your critical business applications, identifying and fixing potential issues before they impact operations. Our preventive approach ensures system reliability and maintains peak performance through regular health checks.

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End-to-End Support Coverage

From initial assessment to long-term optimisation, our support services span your entire software lifecycle. This covers bug fixes, feature enhancements, integration support, and system upgrades, ensuring uninterrupted performance and user satisfaction.

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Security-First Approach

We embed robust security best practices into every maintenance layer. This includes timely patching, vulnerability management, compliance support, and access control reviews. Our approach safeguards your data and systems without compromising performance.

Stay Ahead with Seamless Updates

We make sure your applications are always up-to-date with the newest features and enhancements, without any disruption to your operations.

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[Industries]

Industries We Cater To

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Real Estate

Crafting transformative technologies to empower real estate businesses in scaling their reach, efficiency, and profitability.

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Logistics and Distribution

Developing innovative logistics solutions to optimise delivery networks, reduce costs, and enhance the overall customer experience.

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Communication

Empowering seamless connectivity and real-time engagement to keep you closer to your audience and drive growth.

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Hi-Tech

Driving innovation and efficiency with cutting-edge solutions to keep you ahead in the tech world.

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[Steps to Engage]

IT Support and Maintenance Roadmap

When you trust us with your IT infrastructure maintenance, we follow a clear, step-by-step process to securely set up and put in place a maintenance strategy that fits your needs.

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STEP01

System Audit

First, we'll thoroughly examine your software, focusing on its architecture and code. We'll also review all related documentation and run initial functional and performance tests.

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STEP02

Maintenance Proposal

Based on our audit findings, our team will define the precise scope of services required. We'll outline clear objectives and specific requirements, identifying where ongoing quality assurance will be crucial for success.

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STEP03

Implementation

Next, our specialists will detail the specific practices and tools we'll use. We'll then present a comprehensive, milestone-based maintenance strategy for your approval, including regular testing phases for stability.

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STEP04

Project Handover

Once the strategy is approved, we'll officially take over the project. We'll assign roles and tasks, then begin implementing the agreed steps, performing continuous issue analysis, bug fixes, and rigorous re-testing.

Achievements

Leading Technology Partners and Achievements

With a history of excellence and innovation, we've been honored with several significant awards and partnered with leading technologies.

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  • Pantheon
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  • Award
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  • Spring Award
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One Global Cloud Network Unlike Any Other

Only Dotsquares offers an intelligent, global cloud network built from the ground up for security, speed, and reliability.

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FAQs

Frequently Asked Questions

Find answers to common questions about our services, process, and expertise.

Yes, we absolutely can. We'll develop a comprehensive support and maintenance plan specifically designed for your business's unique needs. This includes crafting customised service level agreements (SLAs) and providing only the essential services required to optimise your software effectively.

Our software maintenance costs vary depending on a few factors: your project's complexity, the specific level of support you need, and the frequency of upgrades. We're happy to offer you an adaptive plan that covers regular updates, preventive maintenance, and troubleshooting, all designed to fit within your budget.

Absolutely. Our expertise extends to maintaining and optimising software with existing third-party integrations. We also specialise in supporting and modernising legacy systems, ensuring they continue to function efficiently and communicate seamlessly with newer technologies.

Data security and compliance are paramount. We implement robust security protocols, including data encryption, secure access controls, and regular vulnerability assessments. Our processes adhere to industry standards and regulations (like GDPR, HIPAA, etc.), ensuring your sensitive data remains protected throughout all maintenance activities.

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