Comprehensive Customer Support
Omni-Channel Support
Customer Segmentation & Prioritization
Automated Case Management
Data Integration & Reporting
Enhanced Customer Engagement
ACHIEVEMENTS
At Dotsquares, we are trusted by businesses worldwide for our exceptional Service Cloud implementation services. Our deep expertise and commitment to quality ensure that each implementation is tailored to your unique service needs and designed for scalability and future growth. With a customer-centric approach, we help you elevate your support operations and create exceptional customer experiences.
SERVICES
Comprehensive Needs Assessment
A successful Salesforce Service Cloud implementation begins with a thorough needs assessment. Our team works closely with clients to understand their unique business processes, objectives, and challenges.
Stakeholder workshops
Process analysis
Customized roadmap
Customization and Configuration
Every business has distinct needs, and our implementation services emphasize customization and configuration of the Salesforce Service Cloud. We leverage Salesforce's robust features to tailor the platform to your specific workflows and processes.
Tailored user interface
Automated workflows
Custom objects/fields
Seamless Data Migration
Data is the backbone of effective customer service. Our team ensures a seamless data migration process, transferring existing customer data and historical records into Salesforce Service Cloud without disruption. We apply best practices in data mapping, cleansing, and validation, ensuring accuracy and consistency.
Structured migration strategy
Data cleansing and validation
Post-migration support
Integration with Existing Systems
As a full-service implementation partner, we excel at integrating Salesforce Service Cloud with your existing systems, including CRM, ERP, and third-party applications. Our integration services ensure that your teams can access real-time information across platforms, fostering collaboration and informed decision-making.
Compatibility assessment
Unified data flow
Real-time data access
User Training and Support
Successful implementation goes beyond technical deployment; it requires empowering users. We offer comprehensive training programs tailored to different user roles within your organization. These programs ensure that your team understands the system's capabilities and can leverage them effectively.
Role-specific training
User guides/documentation
Dedicated support channels
Continuous Improvement and Optimization
Our partnership does not end with implementation; we focus on continuous improvement and optimization of the Salesforce Service Cloud. We regularly review system performance, gather user feedback, and analyze service metrics to identify areas for enhancement.
Performance metrics review
User feedback collection
Best practice updates
Enhance your Service Cloud performance. Claim a free audit to boost customer satisfaction and streamline support operations:
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EXPERTISE
With deep expertise in Salesforce Experience Cloud, Dotsquares provides a full suite of services to ensure your digital experiences are both engaging and efficient. Our certified consultants specialize in:
Case Management
Our team configures case management workflows to streamline support operations, reducing resolution times and ensuring cases are managed efficiently across all channels.
Omni-Channel Routing
We set up omni-channel routing to ensure that each customer inquiry is directed to the appropriate agent, enabling quick and accurate responses no matter where the request originates.
Knowledge Management
Dotsquares configures a robust knowledge base within Service Cloud, enabling agents and customers to access relevant information quickly, enhancing both self-service and support effectiveness.
Field Service Lightning
For businesses with field agents, we integrate Field Service Lightning, allowing real-time scheduling, resource allocation, and mobile access for on-site service, increasing operational efficiency.
Salesforce Service Cloud Experts
At Dotsquares, we have a team of certified experts specializing in various roles, including:
Salesforce Service Cloud Consultant
Our Service Cloud consultants bring in-depth knowledge of customer service best practices and will work with you to tailor a solution that addresses your unique service needs and goals.
Service Cloud Administrator
A dedicated Service Cloud administrator from Dotsquares will manage and optimize your instance, ensuring your platform remains efficient, updated, and aligned with evolving customer support requirements.
Service Cloud Developer
Our Service Cloud developers specialize in customizing workflows, integrations, and automation within Service Cloud, providing seamless functionality that enhances your team’s efficiency and responsiveness.
Field Service Lightning Specialist
Our Field Service Lightning experts configure and optimize on-site service solutions, enabling efficient scheduling, real-time tracking, and resource allocation to support field operations.
WHY CHOOSE US
The Advantages of Working with Dotsquares for Salesforce Service Cloud Implementation:
Our expertise in Salesforce Service Cloud enables us to tailor solutions that match your unique business needs. We focus on making service delivery seamless, effective, and capable of meeting today’s customer expectations. Here’s why businesses trust us:
Certified Service Cloud Experts:Our team of Salesforce-certified Service Cloud specialists has extensive experience across various industries. From initial setup to customized configurations, we ensure your Service Cloud solution is set up for success.
End-to-End Service Solutions: We handle everything from discovery and planning to configuration, deployment, and ongoing support. Our approach integrates all touchpoints and channels to help you deliver unified and efficient customer experiences.
Customized for Your Needs:Our consultants work closely with you to understand your service workflows, challenges, and goals. This ensures that our Service Cloud solutions are customized to align with your processes and drive impactful results.
Scalable & Future-Ready:As your business grows, so will your customer service needs. Our solutions are designed to scale alongside you, ensuring your Service Cloud instance can adapt and grow as demands change.
3RD PARTY INTEGRATION
We bridge the gap between these various solutions by seamlessly integrating Salesforce with third-party software, resulting in enhanced operational efficiency and intelligent workflows.
Tailored Salesforce Integration
Our team of skilled Salesforce experts excels in crafting tailored integration solutions using Java, .Net, and JS technologies
Harnessing Integration Tools
We use cutting-edge pre-built integration tools such as Informatica Cloud and Jitterbit to use multiple Salesforce solutions seamlessly.
API Development
We empower enterprises by creating custom APIs within their existing solutions with enhanced data exchange for a better operational environment.
Integration App Development
For software vendors seeking to seamlessly integrate their solutions with Salesforce, we offer innovative AppExchange app development services.
CERTIFIED DEVELOPERS
Leverage the expertise of our certified developers to tailor Salesforce CRM to your unique business needs. Achieve seamless integration and extraordinary results with our dedicated team.
CASE STUDIES
Explore some of our projects showcasing our expertise in creating robust and scalable solutions.
Software Development
MediCare Support Solutions
Challenges
Solution
Dotsquares implemented Salesforce Service Cloud with Field Service capabilities to resolve these challenges:
Salesforce Service Cloud
USA
Software Development
GreenTech Solutions
Challenges
Solution
Dotsquares implemented Salesforce Service Cloud with Field Service capabilities to resolve these challenges:
Salesforce Service Cloud
USA
OTHER TECHNOLOGIES WE WORK ON
Our approach to implementing Salesforce Experience Cloud is rooted in agile methodologies, ensuring flexibility, scalability, and timely delivery of engaging digital experiences.
WHY CHOOSE US
We craft solutions that transform your business. Here's what sets us apart:
Competitive Rates
Our rates are highly competitive, ensuring that you receive excellent value for your money. With us, you can be confident that you are getting the best possible rates without compromising on quality.
Quality
We take pride in delivering exceptional results. Our CMMI level 3 appraisal and membership in the Agile Alliance demonstrate our commitment to strong processes and quality control. This ensures you get a polished, high-quality product every single time.
In-House Expertise
Our 1,000+ designers, developers, and project managers are all directly employed by us and work in our own offices across the US, UK, India, and globally. This ensures seamless collaboration and control over your project.
Security & Confidentiality
Unlike many offshore companies, security is our top priority. Your data and intellectual property remain completely confidential, and all source code rights belong to you, always.
On-Time Delivery
We use cutting-edge project management tools and agile development practices to keep your project on track. This means you'll get high-quality products delivered exactly when you expect them.
Flexible Engagement Models
We understand that your needs can change. That's why we offer flexible engagement options. Choose the model that works best for you now, and switch seamlessly if your needs evolve. We're committed to building a long-term, reliable partnership with you.
HIRE AS PER YOUR REQUIREMENT
At Dotsquares, we provide flexible options for accessing our developers' time, allowing you to choose the duration and frequency of their availability based on your specific requirements.
Bucket hours
When you buy bucket hours, you purchase a set number of hours upfront.
It's a convenient and efficient way to manage your developer needs on your schedule.
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Dedicated/Regular Hiring
In dedicated hiring, the number of hours are not fixed like the bucket hours but instead, you are reserving the developer exclusively for your project.
Whether you need help for a short time or a longer period, our dedicated hiring option ensures your project gets the attention it deserves.
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OTHER TECHNOLOGIES WE WORK ON
Companies employ software developers from us because we have a proven track record of delivering high-quality projects on time.
WHO WE ARE
Companies employ software developers from us because we have a proven track record of delivering high-quality projects on time.
Achievements
With a history of excellence and innovation, we've been honored with several significant awards and partnered with leading technologies.
Testimonials
Be inspired by our clients' journeys as we overcome challenges and achieve success together.
I have worked with Dotsquares for a year now on an instant digital, escrow payment solution. Their team is exceptional and efficient in every manner. It’s great to have technology partners who deliver ahead of timelines. I am pleased with their work and performance.
Director at insidelines.com.au
Shieldpay
Mood Addict.com
Magical Maths Club
I have worked with Dotsquares for a year now on an instant digital, escrow payment solution. Their team is exceptional and efficient in every manner. It’s great to have technology partners who deliver ahead of timelines. I am pleased with their work and performance.
Shieldpay
Dotsquares has been a reliable partner and they have always had a project manager and largely the same project team. I found Dotsquares to be highly responsive and interested in understanding my business and where I wanted to take it. Dotsquares was also patient in working with me through changes to the site as well as ongoing project work. I really value the interest that Dotsquares shows in the business and in getting a great result for me.
Nick
Director at insidelines.com.au
I hired the Dotsquares team to develop a website and 2 applications and they were spot on! What impressed me the most is the balance between budget and time and how excellent the services they deliver are.
Mark Osmond
Startup
I’m very impressed with the work Dotsquares Ltd. has done so far on a project. We thank them for their work and specifically an engineer named Arnav who has been very responsive, professional, and produced high-quality work. I wish to continue working with Dotsquares Ltd. on more projects in the future.
Alao-Amadasun
Austin
Faq
The timeline varies depending on the complexity and scope of your project. Generally, implementations can range from a few weeks for basic setups to several months for complex, multi-channel environments.
Our implementation process includes planning, design, and testing phases, along with hands-on training to ensure your team is comfortable with Service Cloud before the final deployment.
Yes, Dotsquares can integrate Service Cloud with your CRM, ERP, or other platforms to ensure seamless data flow and a unified view of customer interactions.
We offer a range of post-implementation support, including regular maintenance, system optimization, and technical support to ensure your Service Cloud instance continues to perform optimally.
Absolutely. Dotsquares configures Service Cloud to support scalability, allowing your setup to grow with your business and adapt to new channels, products, or customer service demands.
CP4-228, 229, Apparel Park, Mahal Road (Hare Krishna Marg) Jagatpura, Jaipur, Rajasthan, India 302017
+91 98290 29555
