Technology
UNMATCHED SERVICES
We provide comprehensive ServiceNow Portal services to build robust, scalable, and advanced applications tailored to your business needs. Our services include:
IT Service Management (ITSM)
Our IT Service Management (ITSM) solutions ensure that IT services are aligned with your business needs and delivered efficiently. We implement best practices and processes to manage service delivery, including service desk, incident management, problem management, and change management, enhancing service quality and customer satisfaction.
IT Operations Management (ITOM)
We offer comprehensive IT Operations Management (ITOM) services to administer all technology components and applications within your organization. Our focus is on managing daily activities and processes to maintain and support IT services and infrastructure, ensuring optimal performance and reliability of your IT systems.
IT Asset Management (ITAM)
Our IT Asset Management (ITAM) services help you manage and optimize the lifecycle of your IT assets. From purchase and deployment to maintenance and disposal, we ensure effective utilization, compliance with licensing agreements, and cost savings. We handle hardware, software, and other technology assets to reduce risks and maximize value.
App Engine
We provide a robust App Engine platform-as-a-service (PaaS) that enables developers to build and deploy applications seamlessly. Our scalable environment supports various programming languages and integrates with other services, streamlining application development and deployment while taking care of the operational workload.
HR Service Delivery (HRSD)
Our HR Service Delivery (HRSD) solutions improve the employee experience by automating HR processes and offering self-service options. We enhance communication and collaboration between HR departments and employees through efficient onboarding, benefits management, performance evaluations, and handling employee inquiries.
Customer Service Management (CSM)
Delivering exceptional customer service is at the heart of our Customer Service Management (CSM) services. We use advanced technology and processes to manage customer interactions, resolve issues, and enhance satisfaction. Our CSM solutions include case management, knowledge management, and customer self-service portals to help you build strong customer relationships and improve service quality.
Using the latest technology trends with Dotsquares experts!
Talk to Our ServiceNow ExpertsCRM Platform
At Dotsquares, we harness the power of ServiceNow to deliver exceptional web app development services. Our expertise encompasses:
portfolio
Explore our portfolio of ServiceNow projects to see how we've successfully implemented innovative solutions and demonstrated our expertise in creating exceptional e-commerce experiences.
Portal Managed
Transforming Health Incident Management with ServiceNow
Challenges
The client was struggling with a manual and disjointed process for managing safety incidents. This inefficiency led to delayed incident reporting, inconsistent investigation procedures, and difficulty in maintaining compliance with safety regulations. The lack of automation also meant that tracking and analyzing safety data was cumbersome and prone to errors.
Solution
We implemented ServiceNow Health and Safety Incident Management to streamline the client's safety incident process. The solution centralized incident reporting through an easy-to-use portal and automated task assignments, checklists, and real-time tracking. It also included tools for capturing witness statements, logging injuries, conducting root cause analysis, and generating compliance reports, such as OSHA incident logs and annual summaries.
Servicenow
Australia
Portal Managed
ServiceNow Integration for Financial Services
Challenges
The client, a financial services organization, struggled with fragmented and outdated customer service processes. This inefficiency led to slow response times, high case volumes, and inconsistent customer interactions, ultimately affecting client satisfaction and retention.
Solution
We implemented ServiceNow to overhaul the client's customer service management. The solution provided a unified platform with features such as automated case management, self-service portals, and knowledge management. Automation reduced case volumes and improved issue resolution, while proactive and connected service capabilities enhanced customer relationships, driving higher satisfaction and retention.
Servicenow
USA
What we have done
OTHER TECHNOLOGIES WE WORK ON
Harness the power of our advanced echnologies to elevate user interaction and drive engagement.
WHY CHOOSE US
We don't just build websites – we craft solutions that transform your business. Here's what sets us apart:
Clear Communication
We believe in total transparency. You'll get regular updates on your project's progress, and your feedback is always welcome. Plus, you'll always own all the code and creative elements we create for you.
On-Time Delivery
We use cutting-edge project management tools and agile development practices to keep your project on track. This means you'll get a high-qualitdeliveryed exactly when you expect it.
Solutions Built for Your Needs
Whether you need a custom-built or strategic optimisation of an existing one, we prioritise your unique goals. We'll ensure your development perfectly aligns with your digital strategy.
Direct Collaboration
Consider our team an extension of yours! You'll have direct access to the talented developers and designers working on your project during agreed-upon hours, ensuring smooth collaboration.
Elevated User Experience
Our creative and skilled UI/UX designers and developers leverage the latest technologies to deliver user-friendly, scalable, and secure development that drive results and meet your evolving business needs.
Flexible Engagement Models
We understand that your needs can change. That's why we offer flexible engagement options. Choose the model that works best for you now, and switch seamlessly if your needs evolve. We're committed to building a long-term, reliable partnership with you.
HIRE AS PER YOUR REQUIREMENT
At Dotsquares, we provide flexible options for accessing our developers' time, allowing you to choose the duration and frequency of their availability based on your specific requirements.
Bucket hours
When you buy bucket hours, you purchase a set number of hours upfront.
It's a convenient and efficient way to manage your developer needs on your schedule.
Explore moreDedicated/Regular Hiring
In dedicated hiring, the number of hours are not fixed like the bucket hours but instead, you are reserving the developer exclusively for your project.
Whether you need help for a short time or a longer period, our dedicated hiring option ensures your project gets the attention it deserves.
Explore moreWHO WE ARE
Companies employ Servicenow developers from us because we have a proven track record of delivering high-quality projects on time.
OTHER TECHNOLOGIES WE WORK ON
Companies employ Servicenow developers from us because we have a proven track record of delivering high-quality projects on time.
Transform Your Vision into Reality
Partner with Us to Create Innovative, Custom Web Solutions that Drive Your Business Forward
Testimonials
Be inspired by our clients' journeys as we overcome challenges and achieve success together.
Faq
ServiceNow portal integration connects the ServiceNow user interface with various backend systems and modules to create a seamless experience for users. It helps in customizing the portal to fit your specific needs, integrating with other applications, and ensuring smooth data flow between systems. This results in a unified, efficient user experience while leveraging ServiceNow’s capabilities effectively.
Integrating ServiceNow modules, such as IT Service Management (ITSM), Human Resources (HR), and Customer Service Management (CSM), ensures that they work together cohesively. This integration automates workflows and data sharing, improving operational efficiency and streamlining processes.
Integration enhances data consistency, reduces manual data entry, and automates workflows. It provides a comprehensive view of operations, improves efficiency, and offers better insights into performance, supporting better decision-making and boosting overall productivity.
Yes, the ServiceNow portal can be fully customized to align with your company’s branding and specific requirements. This includes tailoring the user interface, functionality, and features to meet your business needs and provide a user-friendly experience.
Successful implementation involves thorough planning, requirement analysis, and customized development. Rigorous testing is conducted to ensure proper functionality, and comprehensive support is provided during and after deployment to address any issues and ensure a smooth transition.
Ongoing support and maintenance include troubleshooting, updates, and enhancements. Ensuring that your ServiceNow environment remains up-to-date, secure, and aligned with your evolving business needs is a key focus.
The timeline for integration and customization depends on the complexity of your requirements. It involves stages of planning, development, testing, and deployment, with the goal of ensuring that the final solution meets your needs efficiently and effectively.